RETURNS, EXCHANGES & CREDITS

We want you to love your Problem Bear gear and wear it with pride so our goal is to provide a straightforward return and exchange process. 

If something you bought isn't working for you send us an email at returns@problem-bear.com describing the situation and letting us know what you're looking to do.  We have three options:  

• Within 15 days of delivery, you can start a return of your item for a refund, exchange or credit. 
• Within 30 days of delivery, you can start an exchange or get a credit.  
• After this 30 days all sales are final.

Send your item(s) to our shipping address below.  Once your item(s) is/are  received we will send you an email to notify receipt and we can clarify the purpose of the return - refund, exchange or credit - which will be processed within 5 business days.

Packages should be sent to:

Problem Bear - RETURNS

3500 Laird Rd.

Mississauga, ON

L5L 5Y4

Canada

It is your responsibility to pay the shipping costs associated with returning your item. Shipping costs are non-refundable. We recommend shipping with Canada Post or USPS as these are often much cheaper than other shipping companies.

If your package has a retail value of over $75, you should consider using a trackable shipping option or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Make sure to keep your tracking number.